Hilton New York Jfk Airport

Our porter was a delightful young man, polite and friendly, even when I happened to see him later in the snack shop. Wish I'd gotten his name. Reception and restaurant staff, ditto.

The charge for wi-fi - really??? One of the rooms was $200/nt and we were expected to pay for wi-fi? Even Holiday Inn Express offers free wi-fi.

Convenient to jfk airport. Regular shuttle service for those of us staying between flights. Good food

No luggage racks in room. Stayed there twice (Sept 25 and October 9) and both times rooms lacked luggage racks. Mentioned it to manager after 9/25 stay and he said rooms should routinely have them. Checked the room on Oct. 9 before bellperson left and no luggage rack. He put luggage up on sofa for us. My husband put his luggage up on ottoman. No bath mat during first stay and was told no bath mats in rooms now, but our room had a bath mat during second stay. Were we lied to the first time? Rather minor problems, but since rooms were not "budget", should not have such minor problems. Mars the feeling of the whole stay.

Proximity to the airport

Thuis hotel Charges $200 a night and it is the noisiest hotel I have stayed in. The heating/AC system is so outdated and makes so much noise you cannot have a normal conversation let alone sleep with it on. You even have to put the volume of the tv on 30 to hear anything. Every noise in the hotel whether it be another guest a few floors up taking a shower wakes you. If someone closes their door you sit up in your bed from the sheer noise In addition, I found a hair in my bed as well as shower. Whilst taking a shower and adjusting the temperature of the water all of a sudden I have the entire handle bar in my hand. It just comes off. Plus the wooden cabinet in the bathroom looks worn through condensation. I have stayed at many Hilton hotels but this hotel is not even worthy of it's standards by far. If you are looking for a good nights rest skip this hotel completely. This property should be ashamed to have a Hilton logo!!

Nothing

Dirty, old, no curtains, shower flooded the bathroom and was dangerous. Slipped twice.

The staff was very helpful and the facilities are quite comfortable, esp the beds. The website says that wifi is complementary and that's not exactly true: it's available in the lobby or in your room if you are a HHonots member. Wifi is a standard in any hotel these days, so Hilton, especially for these prices, should get with the program, or at least advertise wifi as extra charge, which is what it is. Otherwise, good experience.

Close to the airport

Room feels quite old and bed linens felt dusty

It's a convenient location and good use for the airport, but calling it a "Hilton" is a bit of an overstatement, as it does not live up to the expectation

Service was horrible, the front desk staff is borderline rude, and they have no sense of understanding what it feels like to have just got off a flight and gone through the airport.

Friendly staff and clean and nice rooms.

The TV in my room was broken or worked poorly. The hotel restaurant is very expensive but the food there is not good at all, and service not good either.

Nothing was too much trouble. We were a big group, but they put us in rooms close together which no other hotel had done yet.

In the bathroom, tap did not extend over the sink so water would end up on the bench.

Had a great meal in restaurant.

The location is fabulous if you have an early flight. Staff was friendly and helpful. Our room was spacious and clean. The shuttle was quick and prompt.

There is nothing around the hotel so plan on eating there.

Breakfast was very good and staff were very helpful and friendly.

More snack choice Late flight and didn't want a large meal

we book to catch up some sleep before travel. No sleep due to very loud sound of Airconditioner. Hotel did not have alternate room. They must refund.

It was a great stopover for a two night stay after a day trip to Niagara Falls & leaving the following morning to London. Hotel shuttle was every half hour

Free wi-fi in the lobby only, it should be everywhere now. The fan on the a/c in the room was horrendously loud.

Shower was good, bed was comfy, large room. Didn't try breakfast at hotel Pool was good but not open all day. Shuttle bus was handy for airport and car rental drop off. Perfect for over night stay to fly out next day!